Privacy Policy

At PackMyRx, powered by Paw Paw Village Pharmacy, your privacy and the security of your information are our highest priorities. This Privacy Policy explains how we collect, use, and protect your information when you use our website, register your child, or participate in our pharmacy services.

1. Information We Collect

When you register for PackMyRx services, we collect the following information to facilitate medication fulfillment and ensure patient safety:

• Parent or guardian contact details (name, address, phone number, and email)
• Child’s identifying information necessary for medication services
• Prescriber and insurance details
• Payment information for registration or service fees

By using our website and services, you consent to the collection and use of this information as outlined in this policy.

2. Protected Health Information (PHI)

All health-related information provided to us is treated as Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

Paw Paw Village Pharmacy, a licensed pharmacy, complies fully with HIPAA requirements and maintains physical, administrative, and technical safeguards to protect your PHI. For additional details, please refer to our Notice of Privacy Practices.

3. How We Use Your Information

We use your personal and health information to:

• Provide and manage your pharmacy services
• Process insurance claims and payments
• Communicate with you about prescriptions, refills, or service updates
• Verify identity and ensure secure access to your account
• Comply with applicable pharmacy, state, and federal regulations

We may also contact you periodically regarding service updates or educational information. You may opt out of non-essential communications at any time.

4. Use of Cookies and Analytics

Our website uses cookies and similar technologies to improve user experience, analyze site performance, and personalize content. You can choose to disable cookies through your browser settings; however, some site features may not function properly as a result.

5. Disclosure of Information

We do not sell, rent, or share your personal information for marketing purposes. We only disclose information when:

• It is necessary to provide pharmacy or shipping services (e.g., to insurance providers, prescribers, or delivery carriers)
• Required by law, subpoena, or regulatory request
• Necessary to protect our legal rights or prevent fraud

6. Information Security

We maintain industry-standard safeguards, encryption, and restricted access controls to protect your personal and health information. Our systems comply with HIPAA, state pharmacy board regulations, and PCI-DSS standards for secure payment processing.

7. Your Rights

You have the right to:

• Access and request a copy of your information
• Request corrections or updates to inaccurate information
• Request restrictions on certain uses or disclosures of your information
• Receive a copy of this Privacy Policy and our Notice of Privacy Practices

To exercise any of these rights, please contact us at campsupport@pawpawpharmacy.com or mail your written request to:

Paw Paw Village Pharmacy
Attn: Privacy Officer
322 E Michigan Ave, Paw Paw, MI 49079

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect new legal requirements or improvements to our privacy practices. The revised version will be posted with an updated effective date.

Effective Date: October 25, 2025